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Italiano Certified Support Service — Assistance Pack
iAccess offers a telephone technical support or remote assistance service for a total of 1, 3, or 10 hours, with specialized technicians. Support time is counted in advance in 15-minute increments from the moment the call is answered.
This service can be used within 12 months from subscription.
Here are some common topics our technicians can help clarify:
- Time clock installation and configuration
- Connection to the LAN network or stand-alone use
- Data download and consultation
- User, password, fingerprint, and RFID badge setup
- Management software installation and update for Windows
- Software configuration for data import via LAN or USB
iAccess technicians are available on the following days/times:
Monday, Wednesday, Friday from 9:00 AM to 12:00 PM and from 2:30 PM to 5:30 PM
Tuesday, Thursday from 2:30 PM to 5:30 PM
at 0547.1932159
To use the Technical Support Service, you must subscribe to an Assistance Pack plan:
1-Hour Assistance Pack
iAccess Telephone Support Service
1 Hour of Technical Support
- With specialized technicians
- Valid for 1 year
- By telephone support
- Simple and smooth process
- For any question or need
3-Hour Assistance Pack
iAccess Telephone Support Service
3 Hours of Technical Support
- With specialized technicians
- Valid for 1 year
- By telephone support
- Simple and smooth process
- For any question or need
10-Hour Assistance Pack
iAccess Telephone Support Service
10 Hours of Technical Support
- With specialized technicians
- Valid for 1 year
- By telephone support
- Simple and smooth process
- For any question or need
Already purchased an Assistance Pack? Book support here with our technicians.
Software Required for Technical Support
The Assistance Pack service is a remote technical support service that allows our operators to interact remotely with your computers through a simple internet connection.
This service enables fast and effective problem resolution.
If you have subscribed to the Assistance Pack service and booked support with our technicians, download the free SupRemo remote assistance software.